Complaint Processing Procedures
How it works!
- All Salam customers (individual or business sectors) are able to file a complaint about the services provided to them.
- Filing complaints are available through the below channels:
- Contact customer service at 8005000000
- Fill in the complaint form at salam.sa/en/support/complaints
- Instant Messaging via the company's website
- Visit a branch of the company
- Communication through social networking sites
- After submitting the complaint, the customer will be informed that a complaint is filed and will receive a reference number through a text message or e-mail with the expected time to solve the complaint.
- The estimated time to solve all complaints will not exceed five days.
- If the complaint is not solved within five days, the Company will inform the customer by text message or e-mail with the reason of delay and provide another time to solve the complaint.